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Sporting EventsOnly bags/purses 14” x 14” x 6” or smaller are allowed inside Allen Event Center, including baby bags and clear bags. All bags are subject to search prior to entry. School/camping size backpacks are not allowed.Reserved Seating ConcertsOnly bags/purses 8.5” x 6.5” x 4.5” (the size of a small clutch) or smaller are allowed inside Allen Event Center. Fanny pack style belted bags and backpacks must meet size criteria. Baby bags and clear bags are allowed, no larger than 14”x14”x6”. All bags are subject to search prior to entry.General Admission ConcertsNo bags will be allowed inside Allen Event Center for concerts with General Admission tickets. This policy applies to all guests including those with reserved seats and Premium Level access.Other eventsBag policies may be at the discretion of the individual promoter and are subject to change for certain events. Please refer to the Calendar page of the event you are attending for the very latest information.
The Box Office is located at the southwest corner of Allen Event Center. Box Office hours are Monday – Friday from 10 a.m. to 6 p.m. The Box Office is closed on Saturdays and Sundays with the exception of event days. If there is a weekend event, the Box Office will open two hours prior to the event time.
Tickets for events at Allen Event Center may be purchased at the following authorized points of purchase:
Please note that Allen Event Center cannot guarantee the authenticity of tickets obtained through any other source. Counterfeit and other invalid tickets will not be honored by Allen Event Center.
Sporting events generally permit still cameras (without flash) but no recording devices.
Concerts generally do not permit detachable lens cameras or recording devices. Cell phone cameras are usually permitted with no flash.
Note: Professional cameras (with lenses longer than 3 inches) are not allowed unless accompanied by proper media credentials.
Child admissions policies are set by the promoter for each individual event. For most events, children two years of age and older must have their own ticket for entry. Guests under the age of 15 must be accompanied by a parent or designated guardian over the age of 18.
Grilling (open flame and propane) is prohibited in all parking spaces and parking structures.
If you have lost an item during an event and are still on the property, contact a staff member at the Concierge Desk for assistance. After an event, all found items will be logged and held for 30 days. Unclaimed items will be given to the Allen Police Department or donated to charity. To inquire about a lost item, please contact lost and found at 972.912.1052 or send an email to firstname.lastname@example.org. Please include a detailed description of the item, the date on which the item was lost, the event and location within the arena.
Parking at Allen Event Center is FREE! Please use the North or South Parking Garage. Event day parking is not allowed in uncovered, retail parking lots.
• Animals (except service animals)• Bottles, cans and beverage containers of any kind, including coolers• Outside food• Bags or purses larger than 14” x 14” x 6”• Professional cameras with detachable lenses or a lens longer than three inches• Professional audio or recording devices• Signs, banners or flags larger than 2’ x 3’• Fireworks, firearms, pocket knives and weapons of any kind• Laser pointers• Illegal substances• Frisbees, beach balls, etc.• Chairs, stools or other seating devices• Helium balloons• Any other item deemed dangerous and inappropriate
Allen Event Center is a smoke-free facility. Guests are prohibited from smoking inside the building. Designated smoking areas are available on the north side of the arena and on the Premium Level balcony. The use of E-Cigarettes and/or vapor devices is currently permitted at Allen Event Center as long as the use does not disturb or affect the enjoyment of another guest. If the use of those devices does affect a customer’s experience, a Guest Services team member will assist in the situation which could include relocating one of the parties to another area of the arena (if available) equal to their purchased ticket.