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Facility

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1. Animals

Only certified service animals for guests with disabilities or service animals in training are permitted inside Allen Event Center. Service animals must remain on a leash or harness at all times.

2. Assistive Listening Devices

Assistive Listening Devices are available free of charge to guests. They can be checked out at the Concierge Desk located next to the Rotunda entrance.

3. ATMs

There are two ATM’s inside Allen Event Center:
• Box Office lobby across from Section 119 on the Concourse Level
• North Concourse near the Rotunda entrance

4. Bags

Sporting Events
Only bags/purses 14” x 14” x 6” or smaller are allowed inside Allen Event Center, including baby bags and clear bags. All bags are subject to search prior to entry.  School/camping size backpacks are not allowed.

Reserved Seating Concerts
Only bags/purses 8.5” x 6.5” x 4.5” (the size of a small clutch) or smaller are allowed inside Allen Event Center. Fanny pack style belted bags and backpacks must meet size criteria. Baby bags and clear bags are allowed, no larger than 14”x14”x6”.  All bags are subject to search prior to entry.

General Admission Concerts
No bags will be allowed inside Allen Event Center for concerts with General Admission tickets.  This policy applies to all guests including those with reserved seats and Premium Level access.

Other events
Bag policies may be at the discretion of the individual promoter and are subject to change for certain events. Please refer to the Calendar page of the event you are attending for the very latest information.

5. Banners, Posters & Signs

Hand-held banners and signs are permitted on an event-by-event basis. When they are permitted, signs may not be larger than 2’ x 3’ and cannot be hung or fastened anywhere in the building or displayed in any way that obstructs other guests’ views of the events or building signage.

6. Box Office/Ticket Policy

The Box Office is located at the southwest corner of Allen Event Center. Box Office hours are Monday – Friday from 10 a.m. to 6 p.m. The Box Office is closed on Saturdays and Sundays with the exception of event days. If there is a weekend event, the Box Office will open two hours prior to the event time.

Tickets for events at Allen Event Center may be purchased at the following authorized points of purchase:

• In person at the Allen Event Center Box Office 
• By calling Ticketmaster at (800) 745-3000
• Online via Ticketmaster.com 

Please note that Allen Event Center cannot guarantee the authenticity of tickets obtained through any other source. Counterfeit and other invalid tickets will not be honored by Allen Event Center.

7. Cameras/Recording Devices

Restrictions of cameras and recording devices vary by event. The event producers determine this policy and not Allen Event Center management.

Sporting events generally permit still cameras (without flash) but no recording devices.

Concerts generally do not permit detachable lens cameras or recording devices. Cell phone cameras are usually permitted with no flash.

Note: Professional cameras (with lenses longer than 3 inches) are not allowed unless accompanied by proper media credentials.

8. Child/Minor Admissions

Child admissions policies are set by the promoter for each individual event. For most events, children two years of age and older must have their own ticket for entry. Guests under the age of 15 must be accompanied by a parent or designated guardian over the age of 18. 

9. Doors Open

Doors typically open one (1) hour prior to the start time of the event

10. Drop Off/Pick Up

For most events, guests may use the parking cut-out located on the south side of the building for drop off/pick up.

11. First Aid

The First Aid room is located on the northeast corner of the Concourse Level near Section 108.

12. Food and Beverage

Outside food and beverages may not be brought into Allen Event Center. Containers such as bottles, cans, thermos bottles and plastic coolers are not permitted for the safety of our guests.

13. Grilling Policy

Grilling (open flame and propane) is prohibited in all parking spaces and parking structures. 

14. Lost and Found

If you have lost an item during an event and are still on the property, contact a staff member at the Concierge Desk for assistance. After an event, all found items will be logged and held for 30 days. Unclaimed items will be given to the Allen Police Department or donated to charity. To inquire about a lost item, please contact lost and found at 972.912.1052 or send an email to info@alleneventcenter.com. Please include a detailed description of the item, the date on which the item was lost, the event and location within the arena.

15. Parking

Parking at Allen Event Center is FREE! Please use the North or South Parking Garage. Event day parking is not allowed in uncovered, retail parking lots. 

16. Prohibited Items

For the safety and security of our guests, the following items are not allowed inside Allen Event Center:

• Animals (except service animals)
• Bottles, cans and beverage containers of any kind, including coolers
• Outside food
• Bags or purses larger than 14” x 14” x 6”
• Professional cameras with detachable lenses or a lens longer than three inches
• Professional audio or recording devices
• Signs, banners or flags larger than 2’ x 3’
• Fireworks, firearms, pocket knives and weapons of any kind
• Laser pointers
• Illegal substances
• Frisbees, beach balls, etc.
• Chairs, stools or other seating devices
• Helium balloons
• Any other item deemed dangerous and inappropriate

17. Re-Entry

Many events may be classified as No Re-Entry. Please check with a Guest Services Representative to see if the event you are attending is classified as such.

18. Smoking/E-Cigarettes

Allen Event Center is a smoke-free facility. Guests are prohibited from smoking inside the building. Designated smoking areas are available on the north side of the arena and on the Premium Level balcony. The use of E-Cigarettes and/or vapor devices is currently permitted at Allen Event Center as long as the use does not disturb or affect the enjoyment of another guest. If the use of those devices does affect a customer’s experience, a Guest Services team member will assist in the situation which could include relocating one of the parties to another area of the arena (if available) equal to their purchased ticket.

19. Suspicious Activity

The safety of our guests is our highest priority. Please let an usher/guest services team member know if you notice something that doesn’t quite seem right.

20. Upcoming Events

Subscribe to the Allen Event Center newsletter to get updates about upcoming events and presale opportunities.

21. Wheelchair

Courtesy wheelchairs are available upon request and as available. Contact your nearest usher or visit the Concierge Desk at Section 101.

22. Will Call

Will Call is located outside the Box Office on the southwest side of the arena. A photo ID must be presented to pick up any tickets.